Prioritising customer satisfaction, we are committed to providing comprehensive support to address any issues you may encounter. Our dedicated support team is available 24/7 to assist you, ensuring that you never feel isolated. We take pride in offering the best possible support service to our valued customers.
Refund Policy
Before initiating a refund, we kindly request that you provide us with an opportunity to assist you. You may contact our support team via chat, technical ticket, or email at mailto:[email protected]. Please allow 24-72 hours for our Support Team to respond to your inquiries. We strive to respond promptly to your requests.
Due to the nature of digital media (software) that can be downloaded instantly, refunds are not available for purchased products. This policy is in place to ensure that all sales are final and reflect the true nature of digital products. Once a product is purchased, there is no return or exchange option.
Refunds are only processed in cases where the product you purchased is:
1. Completely non-functional
2. The product’s main description was misleading or the product does not perform as advertised.
3. You did not download the product.
Please note that this policy aligns with the EU 14-Days Return Policy.
Based on EU law, you may withdraw the purchase and receive a refund for any digital content (or service) purchased on the site during 14 days, only if you did not download the content and did not install it on the site and only if we did not commence working on the requested development project. Once a digital product has been downloaded and/or a purchased service has commenced, customers immediately lose their right of withdrawal.
Your Consent
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Please also note that
You may cancel your subscription at any time, however, there are no refunds for cancellation.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.Via Email: [email protected]
